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All of your data will be very safe with us.
All of our websites are hosted at a state-of-the-art data centre in Sydney. Our websites are continuously monitored and backed by a tertiary system of stand alone servers which ensure that we have 100% control of the system at all times The data centre has extensive measures in place to secure your data, such as 24-hour building patrols and a complicated system of fire detection and flame suppression equipment. Top
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What does the monthly hosting charge include?
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The monthly service fees include;
- Software Updates
- Support
- Resources Centre Access
- Website Hosting
- Email Hosting
You can read more detail about each of these here. Top
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I have had a bad experience in the past, how can I be sure you will live up to your promises?
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You can be sure that we will deliver on everything that we promise you.
We are an established company that has extensive experience with businesses of all sizes and from a wide variety of industries. We have developed a large number of sites throughout our history and 95% of our original clients are still with us today. Our team is a group of highly professional programmers and graphic designers that are dedicated to creating an effective website that meets all your business needs.
We also belong to Website Standards Association, a group that promotes high quality websites that take full advantage of the business potential of the Internet. We firmly believe in the standards that WSA has identified and we surpass these standards in all of our websites. Top
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What do you do to keep our sites Google ready?
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There are a number of ways that we can make your website appear higher in Google listings. This is called Search Engine Optimisation (SEO). Some SEO techniques include:
- XML site map - having a .xml site map of your website easily available means that Google can read your content and will be able to rank your page
- Meta tags/description - these help Google find what your page is about and you can easily update these keywords on every page within your Content Management System
- Add your site to high-ranked web listing site for free - the more your website is mentioned on other websites, the higher it will rank on Google, so get your website listed on as many other websites as possible
We will provide you with an extensive step-by-step guide to take you through the other ways to increase your Google listing position. Top
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Will I have to buy another site every time technology changes?
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The Internet is growing very rapidly, so our team are constantly enhancing and updating our technology. You will recieve all of these software updates for free as they become available.
We are aware that businesses also change and grow often, so you will be able to add new products to your website at any time without having to redo your existing site or buy another site. Top
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Do I have to pay you each time I want to make changes to my site?
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Our easy to use Content Management System allows you to make changes to your website yourself. You can:
- Change any of the content or images on your website
- Adjust the navigation, headings and structure of your website
All of these changes are simple and free. You only have to pay if you want any additional software variations or graphics (charged per hour). These are typically only needed within the banner and side panel areas of your site. You will also be charged if you wish to add any additional products to your website. The prices for these products can be found on our ratecard. Top
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Why is your pricing so low?
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We are able to offer low prices because our products are developed in ways that allow them to be easily added to any website we develop.
Our dedicated team can produce fast solutions for your website that are more feature-rich than those offered by other developers on the market. Top
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What ongoing support can I expect?
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We offer extensive ongoing support to help you get great results for your business. This support includes:
- Training in updating your site through the Content Management System
- An extensive knowledge base that has been developed over many years that can answer most of your questions instantly and at any time of the day or night
- New ideas and advice on maximising your website, such as newsletters and email marketing
- An online support person to answer your questions directly (NB - each question runs through our ticketing system so your query is logged to ensure it is answered satisfactorily)
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