What ongoing support can I expect?
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We offer extensive ongoing support to help you get great results for your business. This support includes:
- Training in updating your site through the Content Management System
- An extensive knowledge base that has been developed over many years that can answer most of your questions instantly and at any time of the day or night
- New ideas and advice on maximising your website, such as newsletters and email marketing
- An online support person to answer your questions directly (NB - each question runs through our ticketing system so your query is logged to ensure it is answered satisfactorily)
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Do I have to limit the amount of contacts in my database?
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No. There is no limit on the amount of contacts you can have in your database. You can have an unlimited amount of contacts and will not incur any extra charges.
Note - to use our database marketing programs, you must adhere to Australian SPAM laws. Top
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How many emails can I send out for my plan?
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| There is no limit placed on the actual number of emails that you can send. But the number of emails you send is restricted by the plan you choose - for example, if you have a 1GB plan, you can only send 1GB worth of emails. Top
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Do I need to have any specific skills to send a campaign?
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There are no specific skills required for sending out a campaign.
The newsletter software is set up similar to the Microsoft Word program, so all you need is a basic understanding of that program. Everything else to do with sending out a campaign is a simple step-by-step program and all the specialised work, such as the graphic design, is handlded by our expert team. Top
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I am lousy at design, how can I ensure that my emails reflect businesses professionalism?
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Your emails and other Internet Marketing tools will always look professional because they are created by our expert team of graphic designers. Our dedicated team will design templates with your branding and choose the best fonts and colours, so all you have to do is type in the text. This ensures that your emails will always look great with little effort from you.
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I have never created a survey before, can you help me?
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| Our team of Internet Marketing experts have years of experience in creating surveys, so they have compiled a selection of samples to help you create an effective survey. These samples are easily accessible and cover a variety of common survey types, so you don't need to have experience in creating surveys. Top
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How much extra does it cost me to SMS my clients?
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Sending an SMS to your clients will cost you the same amount that a normal SMS costs - 22 cents. This is a very small cost for such a powerful marketing message that is personalised and immediate. Top
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Is there a way that you can create a custom ecard specifically for me?
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| Yes. All you need to do is provide the design concept, and our expert team of graphic and flash designers will create a professional looking e-card for you to send to your clients. Top
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